Support Portal
BeyondTrust Remote Support
- EMEA Chat support is available Monday through Friday from 08:00-18:00 CET time. For support beyond those hours, please contact Service Desk via call or e-mail. Thank you!
Important Messages
- New EMEA IT Service Desk Phone Number
Please be aware that the EMEA IT Service Desk phone number has changed. Moving forward, please reach out to +33 5 82 28 85 45 to speak to an EMEA Service Desk Analyst.
We are aware of multiple reports of the Global Protect VPN Client not connecting properly and that this is effecting the ability to access any internal PPG resources or services. The appropriate team is aware of the issue and is investigating a fix. Please attempt to sign out of the Global Protect client through the application settings and allow it to try and reconnect as this workaround should resolve this issue in the interim. If you are contacting us regarding a unrelated issue or request, please remain in queue for the next available analyst.
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